FAQ

Search by part number in the search box, or browse by product category. If you can't find a part, send us the part number directly — our sourcing team will look for it worldwide, including obsolete and hard-to-find items.

Upload your BOM as Excel or CSV on the contact page. We review every line, check stock and sourcing options, and send a consolidated quote with availability and pricing for each line item within 24 hours.

We respond to quote requests within 24 hours on business days, including BOM quotes.

Yes. Obsolete, end-of-life, and allocation-constrained parts are our specialty. Send us the part number and we will search the open market worldwide for available stock.

No minimum order for in-stock parts. Scarce, obsolete, or allocation-constrained parts may carry a minimum confirmed per quote.

We accept payment by T/T (bank wire transfer). Payment details are provided with your quotation or invoice.

We ship component orders from China to most countries worldwide via UPS, FedEx, DHL, or TNT express — or you can use your own express account. Most express orders ship the same day; some ship the next business day. Delivery may take 2–5 additional days depending on warehouse processing and destination. Once your order leaves our warehouse, you will receive an email with tracking information — carriers may take up to 24 hours to display tracking.

Every part is checked through a multi-point inspection process — consistent, traceable, and accountable from receipt to shipment — including visual, dimensional, and electrical testing where applicable. Parts are inspected to industry standards such as IDEA ICE-3000.

Yes. Inspection reports are available on request, and parts are inspected to industry standards such as IDEA ICE-3000.

If your parcel has not arrived beyond the regular shipping days, we guarantee a refund or reshipment — except where delivery failed due to customer reasons such as an incorrect shipping address or customs clearance issues caused by the customer. If items are missing, first check every box, then email us with the missing quantities and photos of the whole parcel; we will check our warehouse records and offer a solution case by case.

Refunds are normally accepted within 30 days from the date of delivery. Please contact our support team immediately if there is any issue with your parcel.

Returns are normally accepted within 365 days from the date of delivery, in original packaging and unused condition (except defective items). ESD- or moisture-sensitive products should not be opened except under controlled conditions. For returns due to non-original, fake, or quality problems, a valid quality report from a third-party authority is required.